Get Together with Technology for people who are blind or have low vision, an initiative of the Canadian Council of the Blind.
Re-Blog: Three blind Maryland residents and the National Federation of the Blind are suing Walmart, alleging that the company violates the Americans with Disabilities Act because its self-checkout kiosks are not fully accessible to blind customers.
Hi GTT Participants. Have any of you tried to use Self-Help Checkout Kiosks? Is this something for the Accessible Canada Act?
Advisen Canada Front Page News
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Advisen Canada Front Page News
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Oct. 29–Three blind Maryland residents and the National Federation of the Blind are suing Walmart, alleging that the company violates the Americans with
Disabilities Act because its self-checkout kiosks are not fully accessible to blind customers.
The lawsuit, filed Thursday in U.S. District Court, also claims that an employee at the Walmart in Owings Mills allegedly attempted to take money from
one of the plaintiffs while she was checking out at the store.
The suit claims that a staff member at the Owings Mills store on Reisterstown Road was assisting Cynthia Morales with a purchase at a self-checkout kiosk
in July 2017 when the employee selected an option for cash back from her debit card and took $40 without her knowledge.
“It’s important for blind people to be able to use the machines independently … so that people are not stealing from us,” Morales, a Parkville resident,
said in an interview. “We should be treated like everybody else — when we come into the store we would like to check out at the self-checkout quickly
just like everybody else, and I know that the technology is out there.”
In addition to Morales, other plaintiffs include Linwood Boyd, a Pikesville resident who was shopping with Morales when the alleged incident occurred;
Baltimore resident Melissa Sheeder; the National Federation of the Blind Inc. and the National Federation of the Blind of Maryland.
The plaintiffs are seeking a permanent injunction that would require Walmart to make its self-service kiosks throughout the U.S. accessible to blind customers;
a declaration that Walmart has been violating the ADA; and court costs and attorneys’ fees.
According to the suit, Morales and Boyd were checking out at a self-service kiosk when Morales handed an employee her debit card and instructed the employee
to enter her pin number on the keypad. She expected to pay about $80 for her items, according to the suit. During the transaction, the screen prompted
the users to take money from the machine, the suit claims. When Morales and Boyd left the store, they asked a bystander to read the receipt and realized
Morales was charged about $120.
They re-entered the store and called police, and the $40 was ultimately returned, according to the complaint.
“Money was stolen from one of our members and certainly we deplore that,” said Chris Danielsen, a spokesman for the National Federation of the Blind.
Danielsen said that even without the incident at Owings Mills, it’s “unacceptable” that sight-impaired patrons can’t serve themselves. “The technology
exists for Walmart and other entities that are using these kind of self-service kiosks,” he said.
Sheeder claims in the suit that she shops at Walmart at least once a week, and she and a friend attempted to use a self-checkout kiosk in July 2018. When
they were unable to operate it, they were directed to a full-service checkout lane, where they had to wait in line.
“We don’t tolerate discrimination, and we believe our checkout procedures comply with applicable law,” Randy Hargrove, a spokesman for Walmart, said in
an emailed statement late Friday. “When we learned of this specific situation with Ms. Morales, we looked into the matter and as a result, the associate
is no longer with the company. We take this matter seriously and will respond as appropriate with the court.”
Danielsen said he’s not aware of any large retailers that incorporate self-checkout kiosks that are fully accessible to blind people, but he pointed to
self-service software for machines such as ATMs, Amtrak ticket booths and taxicabs that allow blind people to operate the devices independently.
“We know that it’s possible to make a self-checkout kiosk accessible. It just has to be thought of at the design stage,” said Jessica P. Weber, an attorney
who is part of a team from the Baltimore firm Brown, Goldstein & Levy representing the plaintiffs. The lawsuit says the National Federation of the Blind
attempted to work with Walmart to address problems with the kiosks prior to filing suit.
“The civil rights of blind people can’t wait indefinitely and so we’re going to forge ahead,” Weber said.
The Albert A. Ruel Road to Blindness
A 21 year old man stood on the beach at the Sproat Lake Provincial Park with friends early in May of 1977, and upon gazing across the lake found the Gulf Oil sign missing from the dock-side filling station there. When this fact was shared with his companions they glanced at him with puzzled looks and said, “No Albert, the sign is still there”.
That was the beginning of a road through confusion, anger, isolation, loneliness and discovery for me. It all began with a visit to a local Optometrist who could see that my vision wasn’t right, but that corrective lenses wouldn’t help. He then referred me to a General Practitioner, where I received a clean bill of health and an additional referral. This time to an Ophthalmologist. Immediately upon peering through the dilated pupils, Dr. McKerricher was able to see the problem, Retinal Vasculitis.
Now, you would think that all would start to improve at this point, but that couldn’t be further from the truth. You see, CNIB, from 1918 until 1985 only served the needs of people who were “Legally Blind”, a level of vision loss I wouldn’t reach until November of 1979. The words of Dr. McKerricher still echo in my mind today, “Albert, I don’t know what has caused this and nothing we’ve tried is helping to stop it, and you’re not blind enough for me to refer you to CNIB”!
In the middle of this transition from 20/20 vision to “Legally Blind” came the Motor Vehicle Branch and it’s rules of the road. On August 3, 1978 I drove a car for the last time as my vision had reached the level at which operating a motor vehicle became too dangerous, further intensifying feelings of fear, isolation and anger. Sadly, through this period the only available guidance and support was through family and friends, but not the experienced professionals I needed at the time. Although these support systems are critically important they can often be smothering and facilitating, rather than encouraging and supportive.
With gratitude, and some trepidation I finally was able to access CNIB services in November of 1979, and the world opened up then. There I was able to meet other blind people and receive the daily living and mobility skills required to live independently in this sighted world. I learned elementary braille and began to discover technology as necessary tools of independence.
Thankfully, in 1985 CNIB’s National Board altered the course of service to visually impaired Canadians forever. They added a third prong to their Mission Statement, “To promote sight enhancement services”. This opened the door to all Canadians who were beginning to lose sight, as well as those who had a fear of vision loss to access the full range of CNIB Support and Rehabilitation Services. So now, whether it’s someone’s Mother who is experiencing Macular Degeneration, or an Uncle experiencing the affects of Glaucoma, all have the ability to seek information, guidance and support as all involved deal with the fear and anxiety that accompanies such life altering experiences.
With the help of professional Rehabilitation Workers and Employment Counselors I was able to continue traveling independently within my own community, and even more remarkably anywhere in the world I desired to go. I managed to attend College in Nanaimo and New Westminster, as well as traveling to the Mayo Clinic and to doctor’s appointments in Nanaimo and Vancouver without assistance. All of this while living with some usable vision, but not yet needing a white cane for travel.
During the mid 1980’s I was a stay-at-home Dad and did all that was required of that challenging work, from changing diapers to preparing meals, and from cutting the grass to maintaining our home. I even took a woodworking course through Alberni’s Adult Education program and built and restored several pieces of furniture. Of course the 1958 Chevy Impala in the garage was my pride and joy, and I devised ways to do much of the work it required.
I also joined and participated in many community activities, like the local Car Club, and a disability support group that catered to the needs of people with many different disabilities. Of course, continued participation in family life remained of critical importance through this period.
In 1989 a secondary condition began to extinguish the vision that remained, which set into motion a new stream of professional rehabilitation services and supports. By the spring of 1990 Glaucoma had turned out the lights completely, and the darkness I had feared so desperately was upon me. Strangely though, I found this to be a great relief rather than the tragedy I had imagined it would be.
Through several professional rehabilitation sessions, and by joining peer mentoring and advocacy groups I was able to come to terms with this strange feeling, and to learn additional skills and strategies for living with no visual cues of the world around me. This is also about the time that I decided to explore CNIB as an employer, and to see if I could provide the sort of guidance and support to others that had been my pleasure to receive. Those 14 years were a wonderful experience of ongoing discovery for me, as teaching may be the best way to solidify one’s own learning. In other words, those we assist through this transition in turn help us all as we develop best practices and improved service.
Following a 14 year career with CNIB I also served the blind community as the first National Equality Director employed by the Alliance for Equality of Blind Canadians (AEBC), and as a Basic Computer Literacy Trainer with the Canadian Council of the Blind (CCB). Most recently I have enjoyed coordinating the CCB’s newly launched Get Together with Technology Program in Western Canada, which brings to the fore my passion for assistive technology and the power of peer mentoring.
Without sight I have continued to travel far and wide, with trips to Conventions of and for the Blind in Anaheim California and Melbourne Australia, as well as to many events and activities in Toronto and Vancouver. Of course my work has taken me to many communities throughout Western Canada, and most particularly nearly all regions of BC and on Vancouver Island. None of which would have been possible without the services and support of organizations like CCB, AEBC and CNIB.
For most people blindness generates a fear of extended movement, both within one’s home and community, but that doesn’t have to be the case. Independence comes from personal desire and increased skill. Many community organizations can assist with both through their mentoring and skill development programs. I remember always that life has little to do with what happens to me and 100% what I do about/with it. There is a quote I like to use from the National Federation of the Blind in the USA, “With adequate skill development and opportunity blindness can be reduced to the level of a nuisance”, and nothing could be closer to the truth.
Helen Keller said many years ago, “There is nothing more tragic than someone who has sight, but no vision”. She also challenged the Lions Clubs of the world to become the “Knights of the Blind, and to take up the crusade against darkness”. I too joined a Lions Club in 1992 and continue to work on the crusade that Helen Keller began in the 1920-s.
View all posts by Albert Ruel
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One thought on “Re-Blog: Three blind Maryland residents and the National Federation of the Blind are suing Walmart, alleging that the company violates the Americans with Disabilities Act because its self-checkout kiosks are not fully accessible to blind customers.”
I support them on principal however on principle I don’t use the self check out because, wrongly or right Lee perhaps, it just means another human being Less has a job.
New day, new possibilities. Let this day be what you wanted yesterday to be. Dictated by Lilo and errors blamed on Siri 😉
I support them on principal however on principle I don’t use the self check out because, wrongly or right Lee perhaps, it just means another human being Less has a job.
New day, new possibilities. Let this day be what you wanted yesterday to be. Dictated by Lilo and errors blamed on Siri 😉
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