Tech Support Resources

Disability Supports for Smart Phones/Tablets and Computers

 

Canadian Council of the Blind (CCB)

Get Together with Technology (GTT)

 

Revised: December 11, 2019

 

For those who use access technology with the below noted systems, apps and devices, you may access free technical support by using these toll free numbers/email/BeMyEyes contact points.

 

Sighted Assistance:

·      Aira:

1-800-835-1934

support@aira.io

 

Computer and Smart Speaker/Phone/Tablet Tech Support:

·      Apple Accessibility Support:

1-877-204-3930

accessibility@apple.com

 

·      Microsoft Disability Answer Desk:

1-800-936-5900 or,

BeMyEyes app for iPhone and Android:

  1. On the BeMyEyes main screen tap on Specialized Help.
  2. Scroll to Microsoft and 1-finger Double Tap to open.
  3. Scroll to the Call Microsoft Button and 1-finger Double Tap to launch the call.

Google Product Disability Support:

disability-support-external@google.com

1-855-971-9121

BeMyEyes app for iPhone and Android:

Contact the Google Disability Support Team for questions on assistive technology or accessibility features within Google products.

  1. On the BeMyEyes main screen tap on Specialized Help.
  2. Scroll to Google and 1-finger Double Tap to open.
  3. Scroll to the Call Google Button and 1-finger Double Tap to launch the call.

 

·      Freedom Scientific/VFO:

Toll Free Number: 1-800-444-4443

Support@VFO.com

 

Product Sales:

·      Amazon.ca Disability Support:

1-877-586-3230

http://www.amazon.ca/gp/help/contact-us

 

·      Amazon.com Disability Support:

1-888-283-1678

 

Libraries, Canada:

·      CELA Library Tech support:

help@celalibrary.ca

1-855-655-2273

 

·      NNELS Library Tech Support:

1-888-848-9250

support@nnels.ca

 

Mobile Telephone Service Providers, Canada:

·      Rogers Accessibility Desk:

1-877-508-1760, or

*243, *AID on any Rogers phone.

 

·      Bell Accessibility Services:

1-800-268-9243

accessible@bell.ca

 

Should anyone find incorrect information in this document please notify the author so that corrections can be made.

 

Thx, Albert A. Ruel, GTT Coordinator

Canadian Council of the Blind (CCB)

Get Together with Technology (GTT)

Albert.GTT@CCBNational.net

Mobile: +1-250-240-2343              Toll Free: +1-877-304-0968 Ext. 550