Tech Support Resources

Disability Supports for Smart Phones/Tablets and Computers

Canadian Council of the Blind (CCB)

Get Together with Technology (GTT)

Revised: June 28, 2020

For those who use access technology with the below noted systems, apps and devices, you may access free technical support by using these toll free numbers/email/BeMyEyes contact points.

Sighted Assistance:

·      Aira:


Computer and Smart Speaker/Phone/Tablet Tech Support:

·      Apple Accessibility Support:


    Microsoft Disability Answer Desk:

1-800-936-5900 or,

BeMyEyes app for iPhone and Android:

  1. On the BeMyEyes main screen tap on Specialized Help.
  2. Scroll to Microsoft and 1-finger Double Tap to open.
  3. Scroll to the Call Microsoft Button and 1-finger Double Tap to launch the call.

Google Product Disability Support:


BeMyEyes app for iPhone and Android:

Contact the Google Disability Support Team for questions on assistive technology or accessibility features within Google products.

  1. On the BeMyEyes main screen tap on Specialized Help.
  2. Scroll to Google and 1-finger Double Tap to open.
  3. Scroll to the Call Google Button and 1-finger Double Tap to launch the call.

·      Freedom Scientific/VFO:

Toll Free Number: 1-800-444-4443

Product Sales:

· Disability Support:

1-877-586-3230 Disability Support:


Libraries, Canada:

·      CELA Library Tech support:


      NNELS Library Tech Support:


Mobile Telephone Service Providers, Canada:

·      Rogers Accessibility Desk:

1-877-508-1760, or

*243, *AID on any Rogers phone.

      Bell Accessibility Services:


Should anyone find incorrect information in this document please notify the CCB National Office so that corrections can be made.

For more information please contact your GTT Coordinators/Trainers:

Kim Kilpatrick 1-877-304-0968 Ext. 513

David Green 1-877-304-0968 Ext. 509

CCB-GTT Backgrounder:

The CCB was founded in 1944 by a coalition of blind war veterans, schools of the blind and local chapters to create a national self-governing organization. The CCB was incorporated by Letters Patent on May 10, 1950 and is a registered charity under the provisions of the Income Tax Act (Canada).

The purpose of the CCB is to give people with vision loss a distinctive and unique perspective before governments.  CCB deals with the ongoing effects of vision loss by encouraging active living and rehabilitation through peer support and social and recreational activities.

CCB promotes measures to conserve sight, create a close relationship with the sighted community and provide employment opportunities.

The CCB recognizes that vision loss has no boundaries with respect to gender, income, ethnicity, culture, other disabilities or age.

The CCB understands in many instances vision loss is preventable and sometimes is symptomatic of other health issues.  For the 21st century, the CCB is committed to an integrated proactive health approach for early detection to improve the quality of life for all Canadians.

As the largest membership organization of the blind and partially sighted in Canada the CCB is the “Voice of the Blind™”.

GTT is an exciting initiative of the Canadian Council of the Blind, founded in Ottawa in 2011 by Kim Kilpatrick and Ellen Goodman.  GTT aims to help people who are blind or have low vision in their exploration of low vision and blindness related access technology.  Through involvement with GTT participants can learn from and discuss assistive technology with others walking the same path of discovery.

GTT is made up of blindness related assistive technology users, and those who have an interest in using assistive technology designed to help blind and vision impaired people level the playing field.  GTT groups interact through social media, and periodically meet in-person or by teleconference to share their passions for assistive technology and to learn what others can offer from their individual perspectives.

CCB National Office

100-20 James Street Ottawa ON  K2P 0T6

Toll Free: 1-877-304-0968 Email: URL: