Excellent resource for anyone in Ontario. Very exciting development about accessing prescription information. 

With great thanks to Chris and Marie Stark who have asked me to publish on the blog.This is great and exciting news. 

Would love someone to demonstrate one of these at GTT meetings. 

If anyone else has obtained one, we’d love to hear about it. 

“New Service to Access Information on Prescription Medication Labels

Dispensed by Shoppers Drug Mart in Ontario

Reading or understanding the contents and instructions of labels on

prescription medications is a source of problems and frustration for many

people, particularly for persons who are blind and others who have

difficulty reading print material. The small print and look-alike packaging

of medicine vials can lead to confusion, non-compliance, and mistakes. A

solution to this serious issue, the ScripTalk Station prescription reading

device, developed by EnVision America, is now available at Shoppers Drug

Marts in Ontario. 

The ScripTalk works by simply pressing a button on the device and placing

the special talking label over the reader, which then speaks all the

information printed on the label including drug name, dosage & instructions;

warnings and contraindications; pharmacy information; doctor name;

prescription number and date; warnings etc. More information on the

ScripTalk technology can be found at

<https://www.envisionamerica.com/products/scripability/scriptalk/&gt; ScripTalk

| En-Vision America – Assistive Technology for the Blind and Low-vision

Community. You can also view an

<https://www.youtube.com/watch?v=DLSkkFXDWV0&gt; overview video of the

ScripTalk for Pharmacies on YouTube and an

<https://www.youtube.com/watch?v=VLRe0Z6wnzk&gt; overview video of the

ScripTalk system for customers on YouTube. 
The first step to obtain a ScripTalk prescription reader is to contact your

Shoppers Drug Mart owner/pharmacist who is responsible for initiating the

process. Information on the ScripTalk was sent, a while ago, to all

Shoppers Drug Mart stores in Ontario. Customers who are blind should

discuss their needs with their pharmacist, who can then contact their field

support teams with any inquiries regarding available options. 

Once you have decided to get the ScripTalk reader, you will be asked to sign

a program registration document required by EnVision America, who will then

send a reader directly to you. There is no cost to the customer who is


There is, at present, a 48 hour lag time between requesting a medication at

your pharmacy, and the pharmacist sending the information to Shoppers Drug

Mart Head Office who then prepare the Radio Frequency Identification (RFID)

lables required by the ScripTalk device. New prescriptions requiring

immediate use will be a problem for the customers initially. Hopefully, this

lag time issue will soon be resolved, so that customers can access their

prescription information at the same time as the print ones are dispensed.

For medications that are being refilled on a regular basis, it is a matter

of planning for this lag time when renewing your supply.  

I have received my free ScripTalk prescription reader. It is very easy to

use. An instruction CD is included to help with set up and operation. The

ScripTalk labels are on each one of my medications, which enables me to read

all the pertinent information for all my medications, for the first time. 

If your Shoppers Drug Mart Store is totally unwilling or unresponsive to

your drug prescription information needs, tell them to contact Ashesh Desai,

who is the senior manager responsible for this service. If that does not

work, then contact him directly at the coordinates below. He was very

helpful to me.  

Ashesh Desai Bsc. Phm |
Senior Vice-President, Pharmacy Operations and Transformation | 
Shoppers Drug Mart HQ
243 Consumers Road, Toronto ON M2J 4W8 
Tel. 416-490-2769 
Toll free: 1800-746-7737 Open until 8:00 PM and ask for him. 
Email: adesai@shoppersdrugmart.ca <mailto:adesai@shoppersdrugmart.ca> 

At present, there is no link for information regarding the ScripTalk on the

Shoppers Drug Mart website. However, Shoppers Drug Mart’s Accessible

Customer Service Practice document for Ontario can be accessed at:



The ScripTalk Mobile app is also available in the Google Play Store. It

provides another way to read the ScripTalk labels prescription information

on some, but not all, Android devices. ScripTalk is not available at present

for iPhones and other Apple devices, because Apple does not allow the use of

Near Field Communication (NFC), which is required in order to read the RFID

labels being affixed on medication containers for the ScripTalk. 

I would like to thank Rob Sleath and Access for Sight-Impaired Consumers

(ASIC) for all their work on this issue in B.C. and for their help and

advice to me as I worked with my local Shoppers Drug Mart. More information

on ASIC and other drug store chains in B.C. offering the ScripTalk is

available at <http://www.asicbc.ca&gt; http://www.asicbc.ca .”